If your email is not functioning, please call the following numbers:

Support Department
+255 (0) 22 212 9147
+255 (0) 756 887 916

Send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please make sure to login in with your username and password in order to place a ticket and report the problem to the Support Department and get a trouble ticket number.

The trouble ticket confirms your problem has been entered into our system and you can monitor directly the solution feedback online.

A response (as to whether the problem has been resolved or not) will be given to you within one hour. If you do not get a response within one hour, please contact the WiA Technical Support Team:

Network Engineer 1: +255 (0) 22 212 9147 (Extension 16)
Network Engineer 2: +255 (0) 756 887 915

An update will be given twice per day by our Support Department.

NB: Please note that we are only responsible for providing connectivity. Internal network problems and internal email configuration problems are not our responsibility. Any work done by our personnel for internal issues on your network or email server will be charged at our standard rate