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Who we are?WiA Company Ltd is built as an ICT one-stop shop designed to make your business excel. WiA offers flexible services to all sectors of the economy with fully loaded packages that meet your corporate needs at prices that make sense to you! Corporate structureWiA is committed to “Quality of Service,” both in terms of network configuration and personnel. At WiA we believe each department should provide its primary function to the client without any shared focus .Each department serves its primary function efficiently thus maximizing delivery of its services. WiA's technical support is divided into three departments: Network Operations, Field Operations and Customer Support. In addition, a Client Relationship Management (CRM) team acts as a long-term liaison and non-technical reference point for each client, to ensure top-quality service is delivered to clients at all times. ConnectivityWiA offers a wide range of connectivity options to provide the best possible solutions. Corporate Social ResponsibilityAs the first network fully owned by Tanzanians, WiA recognizes the need to give back to the community and is passionate about education. As a first step towards supporting the education sector, WiA will provide free email accounts of up to 2GB space to the community through its Community WiFi Program. WiA NetworkWiA is here to provide the best possible network with seamless service for its clients. In order to provide top quality connectivity, WiA has deployed multiple uplinks to and downlinks from the internet to ensure constant connectivity at all times. WiA offers its clients an industry-leading end-to-end Service Level Agreement (SLA) of 99.8%. SupportThe WiA Customer Support department is available 24/7 year round to provide you with support at a moment’s notice. The network and all its components are monitored throughout the day to ensure immediate notification should any issue arise. WiA believes that client support is a critical part of any business, and as such, it is the key area of focus for the company at all times. SecurityAt WiA we believe security is as important as our integrity. Using the latest security measures, WiA ensures a secure core network and also a secure connection to clients at all times. Our PersonnelIn order to ensure our success, WiA has recruited the best professional team in the industry today. WiA prides itself on its cutting-edge technology and innovative ideas, helping Tanzania to bridge the digital divide efficiently and professionally. |
